Fleet Manager - Assets (NCR)

You’ll be working with the Assets and Service team from multiple locations. This is an on-field position at locations outside of Delhi NCR

This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help deliver the promised experience to our Customers for respective businesses and  bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times.

Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.

What you will do:

You will ensure the smooth running of ground operations for Exponent  Assets & After Sales Support and help the customers have a seamless, hassle-free experience,, to relationship management, you will play a critical role in the team.

Asset management & After Sales Support

• Asset inventory records management in Systems & on Ground. 
• Asset Deployment & Recovery in coordination with the Business team.
• After Sales support -Business Deliverables & KPIs management (Uptime / Costs / Quality)
• Asset compliance management - Insurance / FC renewals / Challans etc
• OEM interaction management on Product technical issues  / Parts / Warranty etc
• Team management with SE, Technicians, Service teams. 
• Monitor service campaigns, product recalls, and retro-fitment activities as necessary.

• Business Relationship management - with business partners across the value chain - Business clients to OEMs & External Stake holders like Insurance / Finance Cos & others. 

Resolving Basic Service Issues

• Ensuring Seamless service experience with Clients with agility. 
• Collaborating with relevant teams to ensure customer satisfaction and issue resolution.