Patient Navigator

Business Development · Hyderabad · 2–3 years of experience in patient coordination, Patient Support Programs (PSPs), hospital operations, or healthcare services.

Posted: Date not provided
Last verified at source: 9 hours ago

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#### Roles & Responsibilities * Guide patients and caregivers throughout the entire treatment journey, including onboarding, documentation, appointment scheduling, and follow-ups. * Coordinate patient enrolment into **Patient Support Programs (PSPs)**, including eligibility verification and documentation support. * Act as a liaison between patients, hospitals, clinicians, internal medical teams, and external service providers. * Coordinate appointment scheduling, treatment timelines, and logistics in collaboration with hospitals and operations teams. * Provide clear, empathetic, and timely communication to patients and caregivers regarding treatment processes, next steps, and available support services. * Maintain accurate patient records, trackers, and reports using internal systems and digital tools. * Ensure prompt resolution of patient queries and concerns, escalating issues appropriately when required. * Ensure compliance with data privacy regulations, ethical standards, and internal Standard Operating Procedures (SOPs). * * * #### Qualifications & Experience * Postgraduate degree in **Life Sciences, Clinical Research, Nursing, Pharmacy, Healthcare Management**, or a related healthcare discipline. * **2–3 years of experience** in patient coordination, Patient Support Programs (PSPs), hospital operations, or healthcare services. * Prior experience in **oncology, specialty care, or complex therapies** will be an added advantage. * Experience in patient documentation, hospital coordination, and follow-up management across healthcare providers. * Strong communication and interpersonal skills with the ability to engage empathetically with patients and caregivers. * Proficiency in using digital tools, patient tracking systems, and hospital information systems. * * * #### Key Expectations * Deliver a seamless and patient-centric experience by providing timely guidance and support throughout the treatment journey. * Collaborate effectively with clinicians, hospitals, internal teams, and external service providers to ensure coordinated patient care. * Maintain accurate documentation while ensuring compliance with confidentiality and regulatory requirements. * Proactively resolve patient concerns and escalate issues when necessary to ensure continuity of care. * Support enrolment and effective management of Patient Support Programs (PSPs) to improve patient engagement and adherence. * Demonstrate ownership, accountability, and commitment in managing assigned patient journeys. * Work collaboratively with cross-functional teams, including Medical, Operations, and external partners. * Exhibit empathy, professionalism, integrity, and a patient-first approach in all interactions.