IT Admin — Function Lead

About Unbox Robotics

Role Purpose

Key Responsibilities

1. IT Administration & Operations Management

• Own and govern day-to-day IT administration activities across all locations.
• Ensure the availability and performance of end-user systems, servers, and IT services.
• Define and enforce standard operating procedures (SOPs) for all IT administration tasks.
• Coordinate with vendors for IT support, licensing, and service delivery.

2. User, Endpoint & Device Management

• Govern user provisioning and de-provisioning, and set the standard for employee onboarding and offboarding end to end.
• Define endpoint configuration standards for laptops, desktops, and peripherals.
• Oversee OS builds, patching, EDR/antivirus deployment, and system hardening.
• Manage the fleet through MDM / UEM tools such as Jamf, Microsoft Intune, and ManageEngine.
• Ensure asset tagging, lifecycle management, and disposal compliance.

3. Access Control & Privilege Management

• Govern administrative access and enforce least-privilege principles across systems.
• Ensure privileged access is granted only with proper approval and documentation.
• Run a Privileged Access Management (PAM) program and coordinate with Security on access reviews and audits.
• Maintain accurate records of admin access, temporary permissions, and approvals.

4. Infrastructure & Application Support

• Coordinate with infrastructure and networking teams on server, storage, and network dependencies.
• Ensure availability and support for business applications and internal tools.
• Manage application installations through approved, controlled processes.
• Oversee endpoint and application licensing compliance.

5. IT Service Management & Reporting

• Ensure all IT activity is tracked through ITSM tickets, email trails, and documentation — no ad-hoc or undocumented work.
• Monitor SLAs and ensure timely resolution of incidents and service requests.
• Maintain daily and weekly status reporting for management review.
• Keep full traceability across every change and request.

6. Security, Audit & Compliance

• Maintain audit-ready documentation for IT administration, and support internal and external audits (IT, security, compliance).
• Drive closure of audit points and corrective actions within defined timelines.
• Keep IT policies, SOPs, and checklists current.
• Coordinate with the security team and specialist vendors across DLP, web security (Zero Trust / SSE), Web Application Firewall (WAF), cloud security, server & endpoint backup, and continuous threat exposure management (red teaming).

7. Team Leadership & Coordination

• Lead and mentor the IT Administration team; assign clear ownership, timelines, and reporting.
• Review team performance and uphold professional, disciplined work practices.
• Act as the escalation point for complex IT administration issues.
• Coordinate closely with the Cyber Security and Networking / Infrastructure leads.

8. Business Continuity & Improvement

• Support business continuity planning (BCP) and disaster-recovery activities.
• Identify gaps in IT administration processes and drive continuous improvement.
• Recommend automation and standardization to improve efficiency and strengthen security posture.

Key Accountabilities

• Stable and secure IT administration operations.
• Zero undocumented changes or access.
• Timely incident and request resolution within SLA.
• Accurate, timely reporting to management.
• Audit-compliant IT administration processes.

Requirements

Must Have

• 8+ years in IT Administration, System Administration, or IT Operations, including 2+ years leading a team or function.
• Strong Windows and Linux administration.
• Endpoint management and patching at scale, with hands-on experience across MDM / UEM (Jamf, Microsoft Intune, or ManageEngine) and EDR/antivirus.
• IT asset management, and application and license management.
• Hands-on experience with ITSM tools and ticketing systems, and SLA-driven service delivery.
• Identity and access governance across Microsoft 365 / Google Workspace and SaaS tools, including privileged access management.
• Proven vendor and stakeholder management.
• Strong documentation, process discipline, and audit-readiness.
• Clear leadership, coordination, reporting, and escalation skills.

Good to Have

• ITIL certification and relevant system or security certifications (e.g., Microsoft, Jamf, CompTIA).
• Experience standing up and scaling IT in a startup, high-growth, or multi-entity (India + overseas) environment.
• Experience supporting audits in a regulated, high-governance, or pre-IPO context.
• Exposure to security tooling — DLP, Zero Trust / SSE, WAF, cloud security, PAM, and CTEM / red-teaming programs.
• Scripting or automation for IT operations.

Qualification

• Bachelor's degree in IT, Computer Science, or a related field.

Tools & Environment You'll Govern

• Device & endpoint: MDM / UEM (Jamf, Intune, ManageEngine), endpoint security / EDR, antivirus, and patch management.
• Identity & access: Microsoft 365 / Google Workspace, SaaS access management, MFA, and Privileged Access Management (PAM).
• Service & operations: ITSM / ticketing, infrastructure monitoring and alerting, and server & endpoint backup.
• Data & network security: Data Loss Prevention (DLP), Web Security (Zero Trust / SSE), Web Application Firewall (WAF), and cloud security.
• Assurance: continuous threat exposure management / red teaming.
• Workplace: meeting-room AV and conferencing — screens, cameras, wireless presentation, and room scheduling for Teams, Zoom, Google Meet, and Webex.

What We Value

• Ownership and accountability — leading by example.
• A strong customer-service mindset across the organization.
• Process and documentation discipline, and a bias for traceability.
• Proactive, pragmatic problem-solving.
• Raising the bar on IT reliability and security posture.
• Adaptability in a fast-paced environment, and a habit of continuous improvement.

Why Join Us?